TorridArt.com believes that good customer service is vital to good user experiences on the site. Our support staff is friendly, knowledgeable and responsive. Loyal customers return month after month, confident of a smooth, pleasant user experience, and quick resolutions to problems.

If your question is not answered in the FAQs, go to the Contact page and send it to us!

Frequently Asked Questions

Membership/Joining/Billing
How do I cancel my membership?
If I cancel my membership, will my access to Torrid Art expire immediately?
How do I join?
Is joining secure?
What is CCBill?
I get an error when I try to join.
When does my membership expire?
Will you sell my email address to spammers?
I just joined Torrid Art. Will I receive the Newsletter?
What personal information about me does TorridArt.com keep?
What are the terms of membership?
NOTE: For more information about membership/joining/billing, visit the CCBill Consumer Knowledge Base.
Logging In
How do I log in?
How do I log out?
My username and password don't work.
The site accepts my username and password, but I am not logged in.
I forgot my password.
Member's Area
What happened to my favorites?
Galleries
Why do some galleries only go up to 3000 pixels, others to 4000, and still others to 5000?
Why do the models have different numbers of galleries?
Why are there two parts to many of the galleries?
Pictures
How do I view the pictures once they are extracted from the ZIP file?
Why are the pictures so big?
Why do all the pictures look the same size?
What is Automatic Image Resizing and how do I turn it off?
What are the number of pixels? Why aren't the picture sizes in inches or centimeters?
ZIP Files
How do I get the pictures from the ZIP file?
Content
Does TorridArt.com have videos?
Can I ask to see more of a certain model?
Is there any advertising on TorridArt.com?
Website Issues
I found a problem on one of the pages. How do I tell you?
I have a suggestion about one of the pages/sections. Can I tell you about it?
I want to tell you what I think of TorridArt.com. How do I do that?
People
I would like to contact and/or meet one of the models. Can you help me?
How can I, or a friend, model for TorridArt.com?
The Torrid Art Newsletter
What is the Torrid Art Newsletter?
I just joined Torrid Art. Will I receive the Newsletter?
Can I look at a sample newsletter before I subscribe?
How do I subscribe to the Torrid Art Newsletter?
Is it safe? Will my email address be sold to spammers?
How do I unsubscribe from the Torrid Art Newsletter?
Does the newsletter email have attachments? I don't want the photos filling up my inbox.

Membership/Joining/Billing

How do I cancel my membership?
Cancellation is very easy. Go to CCBill.com to cancel.

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If I cancel my membership, will my access to Torrid Art expire immediately?
No. You may cancel your membership at any time. Your membership remains active until the end of the membership period. For example, if you joined with a 30-day recurring membership, you can cancel your membership any time during the current 30-day cycle (even a few minutes after joining!), and you will have access to Torrid Art until the end of the 30 day period.

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How do I join?
On the Join page, choose a payment option, such as credit card, and then choose a membership option, such as 30-day recurring.

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Is joining secure?
Very secure. Joining is handled by CCBill.com, one of the oldest and most trusted Internet credit card processors. See the next question.

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What is CCBill?
TorridArt.com, and most adult websites, even the largest ones, do not process credit cards or handle financial transactions associated with joining the site. When you join TorridArt.com, your personal information, including credit card number or other payment information, is handled and processed by a third-party. We have chosen CCBill.com as our payment processor. CCBill.com is one of the oldest, largest and most trusted payment processors on the Internet, serving many thousands of websites and millions of customers around the world.

If you have any questions about your membership, for example if you forgot your password, you will contact CCBill.com directly. They resolve problems rapidly 24/7/365.

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I get an error when I try to join.
For your security, and the privacy of your financial transactions over the Internet, our payment processor, CCBill.com, requires that your browser have 128-bit encryption to join. Older browsers might have lower levels of encryption. Trying to join with encryption levels below 128 bit will result in an error.

Please see your browser's help system for information on how to find the encryption level. The help system can also tell you how to upgrade you browser.

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When does my membership expire?
You can lookup the status of your membership, including the expiration date, at CCBill Consumer Services.

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Will you sell my email address to spammers?
NO! We have experienced this ourselves after joining adult websites, and we hate it! TorridArt.com is very serious about this issue. We wish there was a website that listed the adult sites that sold email addresses to spammers, so people would know not to join those sites.

TorridArt.com will not give, sell or barter your email address to anyone under any circumstances.

Please review our Privacy Policy.

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What personal information about me does TorridArt.com keep?
TorridArt.com does not keep any personal information about members. Joining TorridArt.com is done through CCBill.com. CCBill.com handles all the financial transactions between TorridArt.com and members.

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What are the terms of membership?
Password sharing is forbidden. For all the other terms of membership, see the Torrid Art Terms of Membership.

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Logging in/out

How do I log in?
When you joined you created a username and were given a random password. You need those to log in. After joining, an email was sent to the address you provided. It contains both your username and password.

On any page, click "Login" at the top of the page. Enter your username and password.

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How do I log out?
To log out, simply close all browser windows that are open. There is no "Log out" button. Be sure to close ALL browser windows to ensure a complete log out. When you are logged in, you will remain logged in as long as any browser windows are open.

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My username and password don't work.
If your browser is entering your username and password automatically, try entering them manually.

The system is case sensitive. If you are entering the username and password manually and they still don't work, make sure you are entering them with the correct case (upper/lower case). This is a common problem with entering the password, because the characters and their case cannot be seen as you enter them.

Check your receipt and make sure you are entering your username and password correctly before reporting a non-working password.

Usernames and passwords are maintained by CCBill.com. If you are entering the username and password manually and correctly and they still don't work, contact CCBill.com.

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The site accepts my username and password, but I am not logged in.
To enter the member's area of TorridArt.com, your browser must be configured to accept session cookies. Session cookies are not files that are stored on your computer's hard drive. They exist only temporarily in the memory of the web browser and are destroyed as soon as the web browser is closed.

See your browser's help system for information on how to enable session cookies.

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I forgot my password.
To retreive a forgotten password, contact customer service at CCBill.com.

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Member's Area

What happened to my favorites?
If you have some galleries in the favorites area of your home page, and you find them missing one day when you log in, there are a couple of things that can cause that. But don't dispair, your favorites are not lost, only missing. The webmaster can recover them for you!

If your membership expired and you rejoined using the same username, your favorites area will be blank.

To recover your missing favorites send an email to our webmaster - the email address in on your member's home page. Send it from the email address you listed when you joined. State your username and ask that your missing favorites be recovered.

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Galleries

Why do some galleries only go up to 3000 pixels, others to 4000?
Galleries that only go up to 3000 pixels were made with a camera that only had 3000 pixels as its maximum output.

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Why do the models have different numbers of galleries?
There are as many reasons as models. Primarily, the models have different numbers of galleries because there are different numbers of photo sessions with different models.

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Why are there two parts to many of the galleries?
An inherit feature of an "erotic" versus a "nude" website is the size of the galleries. On TorridArt.com the models appear clothed, semi-clothed and nude, so Ryder tends to shoot larger galleries than the "nude" sites. Because of the size of the galleries, they are usually divided into parts. Dividing a gallery into parts also helps with the size of the ZIP files.

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Pictures

How do I view the pictures once they are extracted from the ZIP file?
If you double click on a picture file (they end with .jpg) it will open for viewing.

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Why are the pictures so big?
The pictures come in several different sizes. Download the size you want.

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Why do all the pictures look the same size?
In general, programs used for viewing pictures, such as Windows Photo Gallery, will "scale" large images so they fit into the viewer. Even if a picture is very large, the viewer will reduce the size so that it fits into the viewer window and you can see the entire picture.

See the help system in your picture viewer to learn how to view a picture at full size.

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What is Automatic Image Resizing and how do I turn it off?
Automatic Image Resizing (AIR) is a function in most modern Web browsers, and it is usually active by default. AIR will reduce the size of an image so that it fits in the browser window. AIR will not reduce the size of an image in a web page. It will only affect an image when you click on a link that goes directly to an image file.

See your browser's help system to learn how to disable AIR

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What are the number of "pixels?" Why aren't the picture sizes in inches or centimeters?
In an electronic image file, the pictures are composed of pixels, or dots. The "number" that we, and almost all photography websites, use to represent the size of the picture, for example 1200 pixels, is actually the number of pixels in the long side of the picture. The pictures have dimensions in pixels. For example 1200 x 800 pixels. The sizes cannot be stated as inches or centimeters because the actual size of the picture, in inches or cm, can be different on different monitors, for the same image.

For example, some monitors display 72 pixels per inch (ppi), some display 96 ppi, and others are different still. Additionally, if you print the images on paper, your printer might print at 150, 200, 300, or some other value of dots per inch (one pixel prints as one dot).

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ZIP Files

How do I get the pictures from the ZIP file?
Galleries are downloaded as a single ZIP file. Just refer to your computer's HELP system to find out how to extract the picture files.

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Content

Does TorridArt.com have videos?
No. Not at this time. Torrid Art is currently a photography-only website.

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Can I ask to see more of a certain model?
YES! We love to get feedback from members. It helps us provide the content that you want, and that helps everybody. Please go to Contact and send us your comments. Also, on the right side of every model page is a box labeled "Rate this Model." Be sure to give your favorite models a high rating. We use this information to guide our selections of models.

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Is there any advertising on TorridArt.com?
No, there is no advertising on TorridArt.com.

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Website Issues

I found a problem on one of the pages. How do I tell you?
We love it when people tell us about problems. Go to Contact and fill out the form.

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I have a suggestion about one of the pages/sections. Can I tell you about it?
YES! We love feedback from members! Go to Contact and fill out the form.

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I want to tell you what I think of TorridArt.com. How do I do that?
We love feedback from members! Go to Contact and fill out the form.

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People

I would like to contact and/or meet one of the models. Can you help me?
Well, we can hardly blame you! But it's against our policy. It would jeopardize our relationships with our models if we went against this policy even one time. Sorry we can't help. Good luck.

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How can I, or a friend, model for TorridArt.com?
We love it when women contact us with a desire to model for TorridArt.com. You can apply by going to the Contact page.

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The Torrid Art Newsletter

What is the Torrid Art Newsletter?
The Torrid Art Newsletter is a free email sent to subscribers about every two weeks. It contains sample photos of recent galleries. The sample photos are from the member's area of Torrid Art. There are also news and insights written by our photographer, Ryder, who sometimes writes about some aspect of erotic photography as it applies to Torrid Art. Additionally, Ryder or our webmaster may write about a new feature on the site.

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I just joined Torrid Art. Will I receive the Newsletter?
No. Members of Torrid Art do not receive the Newsletter unless they subcribe to it. Torrid Art does not contact members unsolicitedly. Subcribing to the Newsletter is voluntary.

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Can I look at a sample newsletter before I subscribe?
Yes! Click here for the latest newsletter.

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How do I subscribe to the Torrid Art Newsletter?
Subscribing is free and easy. There is a form on the left side of the Home page. Enter your email address.

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Is it safe? Will my email address be sold to spammers?
We hate spam as much as you do. We will NEVER share your mail address. Subscribing to the Newsletter is safe. Torrid Art is very serious about this issue. Please read our Privacy Policy.

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How do I unsubscribe from the Torrid Art Newsletter?
There are two easy ways to unsubscribe. Click here and enter the email address where you receive the Newsletter. Also, at the bottom of every Newsletter is a link for unsubscribing.

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Does the Newsletter email have attachments? I don't want the photos filling up my inbox.
No, the sample photos are not attachments. The Newsletter has links to the sample photos. The Newsletter itself is pretty small, usually less than 10kb, or about the size of a small email.

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