TorridArt.com believes that good customer service is vital to good user experiences on the site. Our support staff is friendly, knowledgeable and responsive. Loyal customers return month after month, confident of a smooth, pleasant user experience, and quick resolutions to problems.

If your question is not answered in the FAQs, go to the Contact page and send it to us!

Frequently Asked Questions

Membership/Joining/Billing
How do I cancel my membership?
If I cancel my membership, will my access to Torrid Art expire immediately?
Is joining secure?
When does my membership expire?
What are the terms of membership?
Logging In/Out
How do I log in?
How do I log out?
My username and password don't work.
The site accepts my username and password, but I am not logged in.
I forgot my password.
Member's Area
What happened to my favorites?
Pictures
How do I get the pictures from the ZIP file?
Why are the pictures so big?
Why do all the pictures look the same size?
What is Automatic Image Resizing and how do I turn it off?
What are the number of pixels? Why aren't the picture sizes in inches or centimeters?
Videos
I'm having trouble viewing the videos.
The Torrid Art Newsletter
What is the Torrid Art Newsletter?
I just joined Torrid Art. Will I receive the newsletter?
Can I look at a sample newsletter before I subscribe?
How do I subscribe to the Torrid Art Newsletter?
Is it safe? Will my email address be sold to spammers?
How do I unsubscribe from the Torrid Art Newsletter?
How do I change my email address for delivery of the newsletter?
Does the newsletter email have attachments? I don't want the photos filling up my inbox.

Membership/Joining/Billing

How do I cancel my membership?
Only "recurring" memberships need to be canceled. If you joined with a recurring membership, it will remain active until you cancel or the billing method fails. "Non-recurring" memberships expire automatically at the end of the membership period. Cancelation of a recurring membership is very easy. Go to CCBill.com to cancel.

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If I cancel my membership, will my access to Torrid Art expire immediately?
No. You may cancel your recurring membership at any time. Your membership remains active until the end of the membership period. For example, if you joined with a 30-day recurring membership, you can cancel your membership any time during the current 30-day cycle (even a few minutes after joining!), and you will have access to Torrid Art until the end of the 30 day period.

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Is joining secure?
Very secure. Joining is handled by CCBill.com, one of the oldest and most trusted Internet payment processors.

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When does my membership expire?
Look at the email that was sent to you when you joinede. Also, you can look up the status of your membership, including the expiration date, at CCBill Consumer Services.

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What are the terms of membership?
For all the terms of membership, see the Torrid Art Terms of Membership.

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Logging in/out

How do I log in?
When you joined TorridArt.com, you created a username and were given a random password. You need those to log in. After joining, an email was sent to the address you provided. It contains both your username and password.

On any page, click "Login" or "Members" at the top of the page. Enter your username and password.

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How do I log out?
To log out, simply close all browser windows that are open. There is no "Log out" button. Be sure to close ALL browser windows to ensure a complete log out. When you are logged in, you will remain logged in as long as any browser windows are open.

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My username and password don't work.
If your browser is entering your username and password automatically, try entering them manually.

The system is case sensitive. If you are entering the username and password manually and they still don't work, make sure you are entering them with the correct case (upper/lower case). This is a common problem with entering the password, because the characters and their case cannot be seen as you enter them.

Check your receipt and make sure you are entering your username and password correctly before reporting a non-working password.

Usernames and passwords are maintained by CCBill.com. If you are entering the username and password manually and correctly and they still don't work, contact CCBill.com.

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The site accepts my username and password, but I am not logged in.
To enter the member's area of TorridArt.com, your browser must be configured to accept session cookies. Session cookies are not files that are stored on your computer's hard drive. They exist only temporarily in the memory of the web browser and are destroyed as soon as the web browser is closed.

See your browser's help system for information on how to enable session cookies.

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I forgot my password.
To retreive a forgotten password, contact customer service at CCBill.com.

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Member's Area

What happened to my favorites?
You favorites expire when your membership expires. If rejoin using the same username, your favorites area will be blank. If you feel your favorites vanished for no reason, and you would like them back, the webmaster can recover them. Please contact our webmaster using the Contact form.

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Pictures

How do I get the pictures from the ZIP file?
Galleries are downloaded as a single ZIP file. Just refer to your computer's HELP system to find out how to extract the picture files.

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Why are the pictures so big?
The pictures come in several different sizes. Download the size you want.

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Why do all the pictures look the same size?
In general, programs used for viewing pictures, such as Windows Photo Gallery, will "scale" large images so they fit into the viewer. Even if a picture is very large, the viewer will reduce the size so that it fits into the viewer window and you can see the entire picture.

See the help system in your picture viewer to learn how to view a picture at full size.

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What is Automatic Image Resizing and how do I turn it off?
Automatic Image Resizing (AIR) is a function in most modern Web browsers, and it is usually active by default. AIR will reduce the size of an image so that it fits in the browser window. AIR will not reduce the size of an image in a web page. It will only affect an image when you click on a link that goes directly to an image file.

See your browser's help system to learn how to disable AIR

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What are the number of "pixels?" Why aren't the picture sizes in inches or centimeters?
In an electronic image file, the pictures are composed of pixels, or dots. The "number" that we, and almost all photography websites, use to represent the size of the picture, for example 1200 pixels, is actually the number of pixels in the long side of the picture. The pictures have dimensions in pixels. For example 1200 x 800 pixels. The sizes cannot be stated as inches or centimeters because the actual size of the picture, in inches or cm, can be different on different monitors, for the same image.

For example, some monitors display 72 pixels per inch (ppi), some display 96 ppi, and others are different still. Additionally, if you print the images on paper, your printer might print at 150, 200, 300, or some other value of dots per inch (one pixel prints as one dot).

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Videos

I'm having trouble viewing the videos.
If you have problems playing a video, try this video player: VLC Media Player

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The Torrid Art Newsletter

What is the Torrid Art Newsletter?
The Torrid Art Newsletter is a free email sent to subscribers about every two to four weeks. It contains sample photos from recent galleries. The sample photos are from the member's area of Torrid Art. There are also news and insights written by our photographer, Ryder, who sometimes writes about some aspect of erotic photography as it applies to Torrid Art. Additionally, Ryder or our webmaster may write about a new feature on the site.

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I just joined Torrid Art. Will I receive the newsletter?
No. Members of Torrid Art do not receive the newsletter unless they subcribe to it. Torrid Art does not contact members unsolicitedly. Subcribing to the newsletter is voluntary.

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Can I look at a sample newsletter before I subscribe?
Yes! Click here for the latest newsletter.

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How do I subscribe to the Torrid Art Newsletter?
Subscribing is free and easy. Just scroll to the bottom of any page on the site, even this one, and you will find a "Newsletter Signup" form. Enter your email address.

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Is it safe? Will my email address be sold to spammers?
We hate spam as much as you do. We will NEVER share your mail address. Subscribing to the Newsletter is safe. Torrid Art is very serious about this issue. Please read our Privacy Policy.

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How do I unsubscribe from the Torrid Art Newsletter?
There are two easy ways to unsubscribe. Click here and enter the email address where you receive the newsletter. Also, at the bottom of every Newsletter is a link for unsubscribing.

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How do I change my email address for delivery of the newsletter?
Easy! First unsubsubscribe from your old address, then re-subscribe using your new address. To unsubscribe, click here and enter the email address where you receive the newsletter. (Also, at the bottom of every newsletter is a link for unsubscribing.) To re-subscribe, enter your new address in the "Newsletter Signup" form near the bottom of any page, like this one.

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Does the newsletter email have attachments? I don't want the photos filling up my inbox.
No, the sample photos are not attachments. The newsletter has links to the sample photos. The newsletter itself is pretty small, usually less than 10kb, or about the size of a small email.

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